Privacy Policy

Last updated: 26 October 2026

Wave Electrical Noosa Pty Ltd (ABN 73 678 412 818) (“Wave Electrical”, “we”, “us”, “our”) is an electrical contracting business based in Sunrise Beach, Noosa, Queensland.

This policy explains how we collect, use, store and share personal information when you visit our website www.waveelectricalnoosa.com.au, contact us, or engage us for electrical work.

1. Who this policy covers

This policy applies to:

• website visitors — anyone who browses our website;
• enquirers — anyone who contacts us by our website contact form, phone, text message or email, or requests a booking online; and
• customers — anyone we quote for or carry out electrical work for, including property owners, tenants, builders and property managers we deal with on a job.

You can browse our website without telling us who you are. If you contact us or ask us to do work, we need your contact details to respond and to carry out the work.

2. Information we collect

Website visitors

We use Google Analytics to understand how our website is used. It collects information such as the pages you visit, how you arrived at our website (for example from a Google search), the type of device and browser you use, your approximate location (for example city or region), whether you tap or click our phone number, email address or online booking links, and whether a message sent through our contact form was successfully received by our form provider. For contact form messages, Google Analytics records only that a message was sent and the type of work selected.

Google Analytics uses cookies to do this (see section 7). We do not send your name, phone number, email address or the contents of any message to Google Analytics.

Enquiries

• Contact form: your name, phone number, email address, the type of work you need, and your message.
• Phone, text and email: your phone number or email address and any information you choose to give us.
• Online booking: our “Book Online” links open a booking form provided by ServiceM8. The details you enter there are collected through ServiceM8.

Customers

When we quote for or carry out work, we may collect and record:

• your name and contact details;
• the property address where the work is carried out;
• job notes, site and access information, and photographs of the work;
• quotes, invoices and payment records; and
• electrical safety and compliance records, such as Certificates of Testing and Safety and smoke alarm compliance certificates.

3. How we use your information

We use personal information to:

• respond to enquiries and provide quotes;
• schedule appointments and carry out electrical work;
• communicate with you about your enquiry or job, including quotes, appointment arrangements, invoices and job follow-ups;
• arrange materials and equipment for your job;
• prepare and provide electrical safety and compliance documentation;
• manage our accounts, invoicing and records;
• deal with warranty matters and questions about work we have done; and
• understand how our website is used and improve it.

We do not currently use your contact details for promotional marketing or newsletters. If this changes, we will update this policy first.

We do not sell or trade your personal information.

4. Who we share information with

We share personal information only as reasonably necessary for the purposes above:

• Our team. Our electricians have individual ServiceM8 logins and access job information as required for their work.
• Subcontractors, suppliers and manufacturers. Where reasonably necessary to carry out electrical work, arrange materials, handle warranty matters or meet legal obligations, we may share relevant customer details with subcontractors, suppliers, manufacturers or other parties involved.
• Compliance documentation. Electrical safety and compliance records, including Certificates of Testing and Safety and smoke alarm compliance certificates, may be provided to customers, builders, property managers or relevant authorities as appropriate.
• Service providers. We use the third-party services listed in section 5 to run our business.
• Where required by law.

5. Service providers we use

Each provider handles information under its own terms and privacy policy.

Our website also links to our Instagram and Facebook pages and to our Google reviews. These links take you to websites run by those companies, which have their own privacy policies. Nothing from those sites is loaded on our website until you choose to visit them.

6. Overseas processing

Some of our service providers store or process information outside Australia, for example in the United States. Google, Formspree and GitHub are based in the United States, and ServiceM8 and Xero may also store or process information overseas. The countries involved depend on each provider’s own systems and arrangements.

7. Cookies, analytics and your choices

• Google Analytics cookies. For visitors using a standard web browser, our website loads Google Analytics, which sets cookies to recognise repeat visits and measure how the website is used.
• Our own website code does not set any other cookies. A small preference is saved in your browser only if analytics has been switched off for that device (an option we use to exclude our own team’s visits).
• Your choices. You can block or delete cookies in your browser settings, or install Google’s opt-out tool. Our website works normally if you block analytics cookies.

8. Storage and security

We take reasonable steps to protect the personal information we hold. Our team members have individual ServiceM8 logins, and our business email account uses two-factor authentication. Information you send us over the internet is handled by the service providers listed in section 5.

No method of storing or sending information is completely secure, and we cannot guarantee the security of information sent to us online.

9. How long we keep information

We keep customer and job records for as long as they are reasonably needed for our business operations, warranty and follow-up matters, and to meet applicable legal and record-keeping requirements, including tax and electrical safety record-keeping. Our customer and job records are kept in ServiceM8 and generally remain there for as long as the platform makes them available.

10. Accessing or correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it. We will respond to your request within 30 days.

11. Contact us and complaints

If you have a question, request or concern about privacy, please contact us:

• Phone: 0423 181 744
• Email: steve@waveelectricalnoosa.com.au
• Location: Sunrise Beach, Noosa QLD 4567

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated.